A severely disabled boy who suffers from a terminal condition had his once in a lifetime trip to Disneyland Paris ruined by a booking mix-up
- A severely disabled boy who suffers from a terminal condition finally got his once in a lifetime trip to Disneyland Paris
- The family was told they had arrived two days late and would have to check out the next day
- A ticket mix-up also meant that they could not enter the park because they did not have the correct pass, so for two days they were trapped inside the village instead of making the most of their experience
The Six-year-old Layton Chapman has quadriplegic cerebral palsy and epilepsy and could die at any time from something as minor as a chest infection.
The courageous boy’s ‘last and only wish’ saw him granted a four-day trip to Disneyland by the Make-A-Wish Foundation – a charity that arranges experiences for children with life-threatening medical conditions.
However, when Layton, his Mom Danielle Huart, 32, her partner Dale Chapman and brother and his two older siblings arrived at the Sequoila Lodge in Disney Village, they were told they had arrived two days late and would have to check out the next day.
A ticket mix-up also meant that they could not enter the park because they did not have the correct pass, so for two days they were trapped inside the village instead of making the most of their experience.
Danielle, from Hull, said: ‘They were arrogant and just not helpful at all. Because of the ticket mix up we missed a lot. We couldn’t leave the village, it was like a prison. I was so upset I was crying, the kids were bored, I just wanted to come home.’
Even though Disney managed to sort out a room for the stay, they were not given a Genie card for access to the theme park.
Image credit: thedailymail
So to compensate for the error, they were given a fast-track pass so they could get on the rides quicker.
But when they attempted to use it, staff told them the pass did not work and they were not allowed on the rides.
They marched us to customer services and they even turned us away,’ said Danielle.
I was so upset I was crying, the kids were bored, I just wanted to come home.’
Layton also got to meet a few characters, but not as many as we’d like. Donald Duck tried to give him a kiss and ended up hitting him in the head and he screamed.
‘Moana was really nice and gentle with him though.
image credit: thedailymail
‘He still smiled all the way through but this is probably his only chance at a holiday. This was his last and only wish he will get and it was ruined.’
A spokeswoman for Disneyland Paris said ‘We regret this particular wish did not meet the guest’s expectations and we are now closely working with the family to resolve the situation.
A spokeswoman for Make-a-Wish Foundation said ‘When guest matters arise, we work with our friends at Disney to ensure the family is supported.’
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